Refund Policy

    • All promotions and packages validity period indicated on each and is clearly stated on the the invoice is generated online. The customer will not be entertained after the said period elapses.
    • Cancellation will be accepted only if the cancellation intimation is given to Medanta Africare within 24 hours prior to the appointment fixed. 4% cancellation charges will be deducted from the total amount generated in the invoice. The customer can contact us either through our email id- This email address is being protected from spambots. You need JavaScript enabled to view case of refund or cancellation.
    • The amount to be refunded will be sent to the respective Debit/Credit Card account or M-pesa mobile number used to make the payment. No other mode will be used to refund the amount.